Is Customer Intimacy Prompting a Magic Quadrant Update?

Photo and quote from Sara Blakely, Billionaire founder of Spanx

Not too long ago, operational excellence was all it took to lead an industry. The likes of Wal-Mart, GE, and GM were built on the principles of operational excellence. This old school approach is being replaced by the value disciplines of product leadership and customer intimacy. This updated route to success is changing the magic, leading companies […]

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